Question: How do I cancel an Online Billpay Payment?
First logon to Billpay and click on the "Payments" menu, then choose "Scheduled Payments". Then find the payment that you want to cancel and click "Stop". Then click "Stop Payment" to confirm that you want to stop this payment.
If the payment you want to stop does not appear then it may be too late to stop it. Use the Billpay online chat feature or call Billpay to speak directly with a Billpay representative.
Online Billpay support contacts
- Online chat via Billpay website
- Toll-free telephone, 1-888-221-0163
- Email: firstname.lastname@example.org