Piedmont CU Help Pages

"Unable to Recognize Computer" message

Question: "Why do I get the "We are unable to recognize the computer you are signing in from" message?"

Piedmont Credit Union employs strong security and encryption measures to prevent theft and fraudulent activity.  This feature requires extra security measure such as the answering of specific questions before it will allow access to your accounts.  This is called Multi-Factor Authentication (MFA). ... keep reading...

Account Locked Out

If your account is locked out it will automatically unlock after three hours.  You may call our office and request that the account be unlocked prior to that. In most cases an account only gets locked out after several failed logon attempts.  Be sure that you are typing in the correct member number* (Login ID) and password.  If you cannot remember your password you may contact us and request a new one.  ... keep reading...

Cannot Sign on to NetBranch

If you're having trouble signing on to NetBranch here's what to do.

First, be sure that you are using the correct member number (Login ID) and password.  There is an option to reset your password on the logon screen.  Click where it says "Forgot Your Password?".  You will be required to answer several private questions about you or your account. ... keep reading...

If you don't know your password...

If you cannot remember your password we would need for you to contact us to let us know that you would like your password reset. Credit Union staff cannot lookup what your old password is.  There is no charge to reset your NetBranch password.  We will issue you a temporary, one time use password.  When you logon with it you will be asked to select a new password.  At this point you may choose any password including those you have previously used. ... keep reading...

Cancel an Online Billpay Payment

Question: How do I cancel an Online Billpay Payment?

First logon to Billpay and click on the "Payments" menu, then choose "Scheduled Payments".  Then find the payment that you want to cancel and click "Stop". Then click "Stop Payment" to confirm that you want to stop this payment.

If the payment you want to stop does not appear then it may be too late to stop it.  Use the Billpay online chat feature or call Billpay to speak directly with a Billpay representative. ... keep reading...

Multi-Factor Authentication

The purpose of MFA
Piedmont Credit Union wants to offer the best possible protection for our NetBranch online account access. Multi-Factor Authentication (MFA) provides NetBranch users with enhanced
security features to ensure that your personal information stays secure and confidential. ... keep reading...

Lost or Stolen Card

If your card is lost or stolen call our office immediately. If our office is closed you may call one of the following toll-free telephone numbers:

ATM or VISA Check Cards ... 1-800-472-3272 (option 2)
VISA Credit Card ... 1-800-991-4964


ATM Locations

There are many PCU ATMs and other local ATMs that may be used completely for free! A list is found below.

In addition to our local ATM's Piedmont Credit Union offers free ATM usage at more than 2,500 locations all over the United States through the CU Here network.  To find an ATM near you that is part of the network please visit our ATM Locator at cu24.com.  Be sure to select the check box for Surcharge-Free Only then look for CU-Here ATMs.