error messages

Account Locked Out

If your account is locked out it will automatically unlock after three hours.  You may call our office and request that the account be unlocked prior to that. In most cases an account only gets locked out after several failed logon attempts.  Be sure that you are typing in the correct member number* (Login ID) and password.  If you cannot remember your password you may contact us and request a new one.  ... keep reading...

Cannot Sign on to NetBranch

If you're having trouble signing on to NetBranch here's what to do.

First, be sure that you are using the correct member number (Login ID) and password.  There is an option to reset your password on the logon screen.  Click where it says "Forgot Your Password?".  You will be required to answer several private questions about you or your account. ... keep reading...

"Unable to Recognize Computer" message

Question: "Why do I get the "We are unable to recognize the computer you are signing in from" message?"

Piedmont Credit Union employs strong security and encryption measures to prevent theft and fraudulent activity.  This feature requires extra security measure such as the answering of specific questions before it will allow access to your accounts.  This is called Multi-Factor Authentication (MFA). ... keep reading...

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