NetBranch
Coins Newsletter - Winter 2012
Learn about our all new & improved NetBranch upgrades. Read about our award winning Christmas Parade float. Finds the best option for preparing & filing your taxes. Apply for one of our scholarships if you're going to school next fall! All this and more in the latest issue of Coins! ... keep reading...
Free Online Billpay
Here is a quote from a member who started using Online Billpay.
"This is great! I may never have to write a check again. You need to tell everybody about this!"
Online Billpay really is a great service that is offered for free to any member with a share draft checking account. It is very easy to setup and offers many other great features.
Coins Newsletter - Fall 2011
In this issue of Coins you will find information about the all new Member Advantage Club, a How-To on obtaining your credit report, NetBranch upgrades and how to win an iPad2!
Read about these topics and more in the latest edition of Coins! ... keep reading...
If you don't know your password...
If you cannot remember your password we would need for you to contact us to let us know that you would like your password reset. Credit Union staff cannot lookup what your old password is. There is no charge to reset your NetBranch password. We will issue you a temporary, one time use password. When you logon with it you will be asked to select a new password. At this point you may choose any password including those you have previously used. ... keep reading...
Account Locked Out
If your account is locked out it will automatically unlock after three hours. You may call our office and request that the account be unlocked prior to that. In most cases an account only gets locked out after several failed logon attempts. Be sure that you are typing in the correct member number* (Login ID) and password. If you cannot remember your password you may contact us and request a new one. ... keep reading...
Cannot Sign on to NetBranch
If you're having trouble signing on to NetBranch here's what to do.
First, be sure that you are using the correct member number (Login ID) and password. There is an option to reset your password on the logon screen. Click where it says "Forgot Your Password?". You will be required to answer several private questions about you or your account. ... keep reading...
"Unable to Recognize Computer" message
Question: "Why do I get the "We are unable to recognize the computer you are signing in from" message?"
Piedmont Credit Union employs strong security and encryption measures to prevent theft and fraudulent activity. This feature requires extra security measure such as the answering of specific questions before it will allow access to your accounts. This is called Multi-Factor Authentication (MFA). ... keep reading...
Cancel an Online Billpay Payment
Question: How do I cancel an Online Billpay Payment?
First logon to Billpay and click on the "Payments" menu, then choose "Scheduled Payments". Then find the payment that you want to cancel and click "Stop". Then click "Stop Payment" to confirm that you want to stop this payment.
If the payment you want to stop does not appear then it may be too late to stop it. Use the Billpay online chat feature or call Billpay to speak directly with a Billpay representative. ... keep reading...
Multi-Factor Authentication
The purpose of MFA
Piedmont Credit Union wants to offer the best possible protection for our NetBranch online account access. Multi-Factor Authentication (MFA) provides NetBranch users with enhanced
security features to ensure that your personal information stays secure and confidential. ... keep reading...
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